Notices

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Canceled / Delayed / Overbooked lied and decieved bad booking

Tools...

Thread Tools

Display Modes

Mar 14, 2012, 7:32 PM

Matt_FLL

Join Date: Nov 2011

Posts: 100

I have to agree with Gromit. I've flow to or through ORD 58 times over the last few years so I’ve seen firsthand how volume and weather can impact operations.

As you pointed out, a 30 minute connection is very tight. A delay outside of the airline’s control (most commonly weather) would prevent you from making your connection, and you’d be responsible for your own accommodations. If you felt that the 30 minute window was unreasonable, why did you purchase those tickets? I think you have a very valid reason to be upset—but it shouldn’t be in an airline complaint forum.

If you purchased chicken at the supermarket, and didn't cook it long enough, and got sick--would it be the supermarket's fault?

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Switch to Linear Mode Switch to Hybrid Mode Threaded Mode

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked Lied to and misled	kelb	Spirit Airlines Complaints	0	Feb 19, 2012 2:24 PM
Continental lied	Duvis	Tips	1	Jan 24, 2012 4:52 PM
Customer Service We were lied to by 2 different employees of Airtran!!	readinglover33@aol.com	Customer Service	2	Nov 3, 2011 12:54 PM
Customer Service Lied to AGAIN about the same reservation.	DanLloyd	Delta Air Lines Complaints	0	Jul 5, 2011 6:34 PM
Canceled / Delayed / Overbooked Delta lied	drussell1202	Delta Air Lines Complaints	1	Apr 17, 2008 6:22 PM

All times are GMT. The time now is 12:59 PM.

Canceled / Delayed / Overbooked lied and decieved bad booking

About Us

AirlineComplaints.org

Advertising