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Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

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Customer Service Deceptive Business Practices

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Apr 16, 2012, 2:59 PM

stonecold_1981 stonecold_1981 is offline

Join Date: Feb 2011

Posts: 124

Ok. There may be moral issues with the insurer but this has NOTHING to do with the airline (even if the OP bought insurance with a link from the airline website). I say this because it appears the OP has 2 primary complaints:
1. Not being refunded by the insurer (terms of contract w/insurance company)
2. Not getting travel funds from the airline for a flight s/he didnt end up taking

For #1, you can talk about the moral issues but fact of the matter is the issue rests solely with the insurance company. There may be some recourse here.

For #2, you HAVE to call the airline (PRIOR to the flight) to tell them you will not make the flight. It doesn't appear the OP had any emergency situation where s/he could not reach the phone and dial numbers. Since the OP didnt do this, it is a NO SHOW and the funds are lost.

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