[xjcaptain]

So you would prefer to fly on the broken plane or take a longer delay waiting for it to be repaired?

[Delayed]

Originally Posted by xjcaptain

So you would prefer to fly on the broken plane or take a longer delay waiting for it to be repaired?

I find it interesting that an airline employee would find this kind of flying experience acceptable. That kind of service usually results in companies going out of business. Perhaps you should polish your resume.

Delays happen. However, I do not expect extended delays on three consecutive trips, all within 15 days, and all for mechanical problems. I expect an airline to do a much better job with its plane maintenance. Also, it would expedite things if United could figure out that it needed another plane before it boarded everyone. Do the math. 30 minutes to board and stow luggage, 20 minutes to get everyone off, time spent finding another aircraft, 30 minutes to reboard, and then another 30 minutes or so waiting for the checked bags to be loaded.

Those were not the only delays I've experience on United recently. Those were just the only ones that resulted in a boarding, deplaning, finding another plane, reboarding process. I've been delayed on United 5 times in 6 trips this year.

Reliability has become a much more important criteria for me in making future purchase plans. Perhaps you don't place the same value on it because you get an employee discount that dulls the pain caused by the delays. Folks looking for reliability should look elsewhere.