[lwalsh]

I booked myself and family on a flight to JFK from London Stansted in Feb 08 leaving Aug 08, then on to Tampa. The airline decided to stop flying from Stansted in June 08, but were still taking bookings for flights that were never going to leave up to JUne 08. My friends were joining us for the holiday of a lifetime and booked another 5 seats on the same flights, followed by another two friends trying to book too but were unable to do this. I then wondered why and found a small note on the website, no email, no explanation that all our flights were cancelled.
This is when the rudeness of the staff begins.
- rang for explanation and ask when we would have been told our flights were cancelled. Operator said we would be told the following week, in the mean time my other two friends have booked with AA to Tampa via Chicago. Now we are all on different flights!
- AA said no compensation for disruption like it or lump it! They claim not to have known the Stansted route was being cancelled
- I noted the new flights were £230.00 cheaper so asked them to refund this, I was told no I would have to cancel and rebook, which I did. I then asked her to rebook the flight, the operator wanted to charge me £45.00 for booking on the phone! hence i booked on line .
- AA refunded my card twice!! then a week later debited my card without my permission.
- I complained by e mail, no answer. I phoned and was told there is a backlog of complaints you will have to wait for your replY!
- I was then told my call was to be cleared as another caller was waiting like I was a piece of dirt.
_ sent another complaint and guess what no answer.
I have not put full details of the rudeness and lack of customer care as I would be here all night! I want to write to the AA chairman but you cannot find any address or contact details just their inadequate complaints service who do not answer anyway!!