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I had a similar problem with Qatar Airways Kale. I flew with Qatar for the first time two months ago from Singapore to Paris. I had missed my flight and tried to contact the Qatar Singapore office and they never answered their phone so I had to go to their office in person. They were cold and indifferent about my situation and charged me an additional $5,100. I realise that bookings have certain conditions attached to them but there are certain instances where the airline needs to do what is morally right and show some compassion.

I experienced terrible problems with them, especially with their lack of customer service and problematic on-line check-in system and the worst thing is that they were completely indifferent and did not even acknowledge any of the problems when I raised the issue with the Customer Relations Department on my return.

I will never fly with them again and they have been added to our Company's black list.