[markmogel]

Originally Posted by jimworcs

Things can be done to make change, but it does require political will. I am not convinced that passengers or the public confront politically the unfairness they face on a daily basis from airlines. Although I think she is a nut, Kate Hanni did succeed in getting the rules changed about airlines holding passengers hostage, often without food, water or access to toilets. It took persistence, political engagement and lobbying every bit as effective as the airlines own lobbying efforts.

A nut? Perhaps. But the story behind why those tarmac rules were enacted is due to one of the most extraordinary propaganda campaigns ever perpetrated. And it was done by just a couple of people. There's a book about it; Diverted:High Flyers and Frequent Liars.