DELTA Continued LIES about Luggage
I have now been REPEATEDLY lied to about my luggage and where it is located. I flew in on Jan. 4th. I had been rerouted on an American Airlines flight to get to DFW (first leg of the trip) and then transferred to Delta for the next two flights in order to get MOB. I was told on the Jan. 5th that Delta had my luggage in Dallas. I was told on Jan. 6th that Delta sent my luggage to Detroit (WHY?). I have now been told that Delta is claiming that they only received my luggage from American Airlines on the 7th which is a lie as American Airlines (and a Delta rep) had previously informed me that they turned over the luggage to Delta on the 5th. There is no estimated time of delivery for my bags to my home - my bags that contain the majority of my ten month old baby's warm winter clothes including sweaters, coats, jeans, and pants. I was also told by Madison at the Augusta, Georgia baggage center that Delta would not reimburse me for a few winter things for my child until I could receive my bag which is now over three days past due.
I am trying to be patient, but this is ridiculous. I am over it and wondering why I ever flew with Delta or was loyal to Delta. I am demanding some adequate response to this situation which is completely caused by Delta's failure to do their job and properly handle baggage entrusted to them.
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