[Corbel]

i am going to agree with you on contacting a passenger. i remember when we would have a cancelled or delayed flight (Transmeridian airlines, now no more) i would be at work until at least 2am calling ALL passengers i could and telling them of the delay or cancellation. its AMAZING how much they appreciate it. HOWEVER, if you book with a travel agent we dont have your number so we cant call you, so we would have close to 12-20 people we couldn't reach due to that. so if you booked with a travel agent i can see why they couldn't reach you. but if you booked online or over the phone, i agree, the airline should call you they have your number/email i booked a ticket on northwest and united for march, my schedule has changed for both flights on both airlines and both airlines notified me by email.