[msc39nj]

This is the only industry I know of where fraud is legal. you can legally sell the same seat two or more times and, as I have now learned, sell seats on flights you don't intend to operate. If you would like to defend the jobs of what I believe are likely thousands of hard working and good employees in the industry then you should be fighting, as an insider/employee, for the proper treatment of customers. call it job security. Continental has inflicted itself upon me. I bear responsibility for having made a bad choice in attempting to use them. Now I must fight against the numerous roadblocks they throw up to discourage me from recovering the money and time they have cost me.
As for 'not believing' there are people like this, put yourself in my shoes: You pre-book and pre-pay months in advance. You agree to show up on time and follow the rules and submit to this ridiculous airport security ritual, and be treated like cattle for an exorbitant price. The day before the flight, during the busiest season of the year, the carrier cancels the flight. But, they don't tell you. You get no phone call, you get no email. Your friend calls you and tells you they heard from 5 other people on earlier flights. There is no information for contacting the airline except through the reservations number. When you dial it, you are told by an automated recording, wait times are an hour or more. In fact, while I was writing this, I just got through to a supervisor in Houston who treated me rudely and would not provide full identification, and was not interested in helping us at all, even when I informed her I was complaining to the DOT and Attorney General of NJ. Basically, they don't care. So I say, good riddance.