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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program UA Stole My 100,000+ Miles

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Apr 25, 2009, 10:01 AM

The_Judge

Former Airline Employee (NOT OFFICIAL REP)

Join Date: Oct 2008

Posts: 1,113

Tried to edit but I was too late......I wanted to take out my last sentence of my previous post, a little over the top.

I also wanted to add that you mention there was no notice or warning of losing the miles. That is not true. Did you forget this after you read it..........???

"The accrual of miles and the redemption of awards are subject to the rules of the United Mileage Plus program. Program rules are subject to change without notice. Please allow 6 to 8 weeks after completed qualifying activity for miles to be posted to your Mileage Plus account. Miles may not expire as long as you earn or redeem miles at least once within 18 months. Activity includes flying, using your Mileage Plus Visa and more."

This is taken directly from UA's website. Please don't accuse them of lying, stealing and extortion. They have done none of those.

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Frequent Flyer Program UA Stole My 100,000+ Miles

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