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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Customer Service Etihad Airways - Customer service

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Jun 24, 2009, 3:12 AM

Etihad Representative Etihad Representative is offline

OFFICIAL AIRLINE REPRESENTATIVE - ACCOUNT SUSPENDED DUE TO NON-RENEWAL

Join Date: Oct 2008

Location: Abu Dhabi - UAE

Posts: 286

Hi PHX,

I read the thread before posting and kinda got that there were no special circumstances

That's why it was even more unbelievable really!

US Citizens can obtain visa upon arrival into both Dubai and Abu Dhabi at no charge, they last 30 days. If I were the OP I would have done that too, as Dubai and Abu Dhabi are both cities that need to be seen to be believed! Obviously bags would have to be re-checked for an onward connections, however it's well worth it!

Etihad have a number of "long" layovers, and hotel accomodation is not offered on all of them (This being one it seems) ... However I suppose the fare price (though it shouldn't IMO) reflects that.

BTW ... Although I am VERY late in saying, It's nice to have you back

... Although I am not a "mega poster" I do read this site ALOT, and did miss your opinions somewhat

...

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Customer Service Etihad Airways - Customer service

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