[Butch Cassidy Slept Here]

The experience you described could have happened with almost ANY airline serving Philadelphia. However the staff of other airlines might have been a bit more cooperative. Philadelphia International ("PHL") is a zoo. To call it a transportation facility is almost a contradiction. "Transportation" DOESN'T happen almost as often as it does at PHL. If anti-social airline staff don't stop you from getting off the ground, some power-drunk TSA staff will.

One is better off paying for a limo, or one-way rental car, to Allentown (Lehigh Valley International--ABE.) ABE is small enough that staff who dare to act like jerks will draw attention to themselves. A trip to LAX will involve, at least, one connection--in Detroit--but the point is you get to your destination on the first try!

As I may have mentioned previously I lived, for 25 years, about 45 miles north of PHL. Accordingly I can remember when the place was a clean, albeit quaint, passenger-friendly airport.