[JetblueTraveler]

Yes, you read correctly. I had a $250 1L bottle of Johnny Walker Blue missing from *inside* my bag upon arrival. It was never "officially" flagged by TSA, because there was no TSA tag inside my bag. (All TSAs are required to place a tag inside your bag, informing that your bag was opened and searched.)


Here are the facts:

• I flew on the first flight out from Buffalo (BUF) to New York City (JFK), Flight 37.

• My flight was from 5:50am to 7:10am, arriving at the carousel by 7:30am, whereby I picked up the luggage and found that the item had been missing. By 7:52am, I had filed all the forms at Jetblue’s customer service center.

• It was a holiday (Memorial Day) and the customer service attendant informed me that there are even less people that work on holidays than on a usual workday, thereby narrowing who had handled the bag.

So you can see my dissatisfaction, especially since this gift was meant for my father.

In my investigation as to what to do, I have found the below links:

-- http://www.airsafe.com/complain/complain.htm
-- http://www.speedbrake.com/sendit.htm
-- http://airconsumer.ost.dot.gov/
-- http://www.airguideonline.com/airgui...rguide0604.htm
-- http://www.usatoday.com/travel/colum...woodyard_x.htm
-- http://www.washingtonpost.com/wp-dyn...012901448.html

This is my assessment.

a.) It was stolen by someone that either works for Jetblue or TSA. This remains to be seen.

b.) It was someone who worked the early morning shift and worked the holiday, Memorial Day -- May 25, 2009

c.) It happened in JFK -- which by my reading several posts here, it a haven for thieves and thievery.

*** VERY IMPORTANT ***

If you want something done, contact PR services and get your story out. Send out a PRESS RELEASE.

All the newswires LOVE bad press about major companies, and especially if it's a slow newsday, they LOVE to cover airlines -- just check out the recent news about airplane crashes. It's fodder for any young journalist.

If you have connections to a journalist, make sure to spill your story.

Also, if hiring a PR agent is too much, there are tons of online PR websites that are looking for a good story.

-- www.PRweb.com
-- http://www.businesswire.com
-- http://www.marketwire.com/ (Their release gets out via Google News, too!)
-- http://www.prnewswire.com/

It costs anywhere from $150 - $300 (pretty much the price of a ticket) to get a press release out, but it will be worth it and the company will cater to you, to make sure not to receive any more bad press.

I hope this helps with any future complaints.

Please don't use this method if it's a minor issue. Please be responsible and make sure it's a legitimate claim. (You really can cripple a perfectly legitimate company and service, with a flurry of bad press.)

All the best,
JetblueTraveler