[The_Judge]

Originally Posted by azstar

The point is though, whether the telephone number is provided or not, the airlines do not call passengers for irregular operations.

That is a broad statement and also untrue. I know you don't mean all flights on all airlines but I take a bit of exception to it as I can't count the number of calls I made to passengers from the airport. It is a reservationists job or an agency but I found it easier to do myself. Lots of the calls made by airlines are automated so personal call was best as I could discuss options for what was best for each person.

And as for the people I couldn't reach due to only agency phone numbers in the reservations (see other thread, yes, agencies only put their numbers in, not passengers) I booked them anyway on the next available, quickest route to their final destination.

So, yes, airlines DO call passengers, or maybe I was the exception.