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Old Aug 26, 2009, 3:57 PM
PHXFlyer PHXFlyer is offline
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1. Why didn't you check with the luggage agent before you left to pick up your car? Had you done so you would have been advised of the time the baggage office closes. If an airline only operates a couple of flights a day from an airport there is no reason to keep their employees there. Once the flight lands and the luggage gets to baggage claim they allow a reasonable amount of time for people to pick up their bags, lock up the unclaimed ones and clock out. You can't expect the airline to pay an employee overtime to wait for you to return from picking up your rental car.

2. I am very familiar with LAX and especially terminal 6 as Continental uses the same terminal. The elevator is indeed for wheelchairs. Sorry, strollers don't count. If you didn't make your flight because of the line at the TSA checkpoint then you didn't allow yourself enough time. Period. Sorry to be so harsh but that's just how it is. LAX is a very busy airport and T6 has notoriously long lines at times.

3. Never, EVER, pack things like medicines in your checked luggage. The TSA makes exceptions to the 3.4 Oz. rule for prescription medications. Obviously you were unaware of the exception but it is on the TSA's website.

4. You are very lucky to have received a credit from Allegiant. Their contract of carriage is very specific and makes no exceptions. If you miss your flight without canceling you lose the value of your ticket. Wether you decide to use the credit or not is your choice. I tink you are blaming the airline for many of your own issues. As a matter of fact from your post I cannot find anything Allegiant did wrong.
 

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