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Old Sep 14, 2009, 7:26 PM
PHXFlyer PHXFlyer is offline
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Quote:
Originally Posted by abutterfinger25 View Post
I jsut checked the OAG (Official Airline Guide) and it appears your flight was operated by a Dash 8 aircraft and as as such, you should have been entitled to cash compensation, not vouchers, for your denied boarding under our regulation. If you have not already done so, please file a complaint with us at airconsumer.ost.dot.gov/problems.htm and we can see what we can do to get your your entitled cash compensation.
Unfortunately, US Airways is off the hook for cash compensation due to the size of the aircraft:

Quote:
Sec. 250.6 Exceptions to eligibility for denied boarding compensation.

(b) The flight for which the passenger holds confirmed reserved space is unable to accommodate that passenger because of substitution of equipment of lesser capacity when required by operational or safety reasons; or, on an aircraft with a designed passenger capacity of 60 or fewer seats, the flight for which the passenger holds confirmed reserved space is unable to accommodate that passenger due to weight/balance restrictions when required by operational or safety reasons;
The Dash 8 aircraft that Mesa (US Airways Express) operates between Phoenix and Flagstaff have 37 seats. August was an unusually hot month here in Phoenix. The heat certainly played a role in the aircraft's weight and balance issues.

It's too bad the OP wasn't aware of Horizon's (Alaska) non-stop service from LAX to Flagstaff. They could have skipped the connection in Phoenix.
 

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