[JR in Orlando]

Mr. Jimmy: You misread the original post. The airline did not "reassured the passenger it could" as you state. If fact the poster stated:

"I called the airline two times before the flight just make sure they would allow this medication to be refrigerated, and both times the representative told me that they don't see a reason why the flight attendant would refuse to do so."

This is selective hearing by the op. There is a distinct difference between yes we will, and the negative I don't know of any reason they would refuse. There was no promise or guarantee by the airlines that the medication would be refrigerated. That means the passengers should have sought other means to transport this if they absolutely wanted to make sure this was refrigerated.

Also, accepting medication for refrigeration is fraught with legal risks. If the attendants put milk in the refrigerator, one could smell if it went bad. The problem with drugs is that a) you cannot detect by the senses if it went bad, and b) it is injected into the person without opportunity to tell if it went bad as one would could when taking a swallow of spoiled milk. If the airlines had, they would have been blamed for everything that happened to this passenger.

There legal liability is different based on knowledge of what is in the airlines possession. If a valuable ring is in your suitcase and stolen, too bad. If you tell and give a valuable ring to a flight attendent to hold and it is lost, there is liablity because the airlines assumed responsibility for the ring.