[jimworcs]

JR, I think you have misunderstood my position. My position is, the passenger called and asked for advice. If the airline did not want to take any responsibility for the item, it was a simple solution. Advise the passenger that they could not accept responsibility and what the alternatives were, such as dry ice, etc. Instead, they offered reassurances to the passenger and then sought to walk away from them. That was very costly to the passenger. The airline representative twice reassured the passenger. Mealy mouthed "legalistic" phraseology does not change that reality. The passenger advised the airline ahead of time what he was carrying and what he needed. Not once, but twice. The airline had ample opportunity to give him alternative advice.