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View Poll Results: When an airline fails to deliver promissed serivces...
I want to deal with the airline directly, no "buck passing" 3 75.00%
It's alright for airlines to "pass the buck" to subcontractors 0 0%
It's alright for the airline to charge extra fees to resolve problems they create 0 0%
The airline should be required to pay a penalty to the consumer 2 50.00%
Multiple Choice Poll. Voters: 4. You may not vote on this poll

 
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  #3  
Old Sep 30, 2009, 7:24 PM
AirlinesMustPay AirlinesMustPay is offline
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The OP said he only left after the 4-hour period had expired. I think he was good to even commit himself to 4 hours.

So the OP may tell the airline to take the bag back from the courier and he will collect it himself. After he collects the bag, write to the airline's consumer affairs dept and claim the cost of the trip to the airport. If he lives close to the airport he need not make this claim unless he has to take a taxi.

A novel approach if the bag only contains some inexpensive clothes and toiletries is to give the airline a deadline to deliver the bag, say 14 days. If they fail to deliver it, you consider the bag as lost and claim for its value. I think most airlines pay $9 per lb. So if your bag is say 30 lb that is $270.

When you make that claim see how quickly they deliver it to you, even if their airport manager has to deliver it in his car after work.
 

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