[ifeghali]

My Complaint with US Airways Case #: 1227819

I am complaining about US Airways not fulfilling its written promise to give me two airline tickets a year as a part of its credit card program.


Facts:
· On 10/29/2007, while on a US flight, I applied for a US Airways Visa card, with the written promise by US Airways for an “Annual certificate good for two guests.” US Airways sent me the Visa Card that was issue by Bank of America.
· Subsequently, US Airways replaced Bank of America’s Visa card with Barclay’s Bank of Delaware Master Card. The certificate of December 2008 never arrived.
· I contacted US Airways at Tel #: 866-203-9560 multiple times to resolve this issue. I had conversations with representatives on at least 6/23/09, 7/27/09, and 8/28/09. After many hours of wasted time I was promised that the certificate would me mailed to me shortly. That was a false promise.
· US Airways blames Bank of America. Bank of America closed the account and refuses to discuss the matter. My contract was with US Airways, not with a bank. In fact, US Airways changed banks without consulting me.
· My efforts with US Airways representatives reached a dead end. AND I AM SCREWED.
· My advice: DO NOT ACCEPT US AIRWAYS CREDIT CARDS. THEY’RE A RIP OFF!