Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Customer Service Delta is scamming us poor sky milers

Tools...

Thread Tools

Display Modes

Oct 30, 2009, 7:23 PM

mmurad

Join Date: Oct 2009

Posts: 5

final word - esp to Airline Sympathizer (oxymoron with emphasis on moron)

Why should anyone have to jump through hoops and do such an asinine thing as taking out a credit card and then canceling it. Don't you know it goes on your credit report?

Anyway, it's all moot. Just went on Delta and purchased my 40,000 mile trip for my daughter! Do you think they read these boards? It cost me just $300 to bring her home and I'm done with the miles, hallelujah. Thanks to St. Anthony, who never fails me, and those who wished me well on these boards, daughter #2 will be home with her family for the holidays.

And that's all she wrote.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Customer Service Delta Customer Service,Poor at Best	jrack85	Delta Air Lines Complaints	12	Feb 18, 2012 2:13 AM
Baggage Problems Very Poor Service	David McCarty	Alaska Air / Horizon Air Complaints	7	Oct 1, 2009 10:57 PM
Frequent Flyer Program Scamming FF's for fees	yak	American Airlines Complaints	3	Sep 19, 2008 5:46 PM
Customer Service Poor Service	Jakester1010	American Airlines Complaints	0	Aug 1, 2007 9:05 PM
Customer Service COMPLAINT- POOR SERVICE WITH AA	Babco0711	American Airlines Complaints	0	Jan 27, 2007 10:50 PM

All times are GMT. The time now is 6:29 PM.

Customer Service Delta is scamming us poor sky milers

About Us

AirlineComplaints.org

Advertising