Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Check-in / Boarding Experienced problems during check-in or boarding?

Check-in / Boarding How do they come up with the seating assignments?

Tools...

Thread Tools

Display Modes

Nov 9, 2009, 1:55 AM

Jetliner

Former Airline Employee (NOT OFFICIAL REP)

Join Date: May 2008

Posts: 495

The reason the seats left were scattered is because of people checking in online. That can be done up to 24 hours ahead. And as such, this is not something that would be unique to AirTran. But at the same time, keep it in mind in the future as an option.

Since you were not given a seating option ahead of time, I'm guessing you must have booked through an online agency or a regular travel agent. The airline's own site will always give you the option of choosing seats.

Ultimately they are not going to let you sit apart from the kids. The reason they have you check at the gate is because they have to page other passengers to switch seats with and give them their new seat assignments as well.

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Reservations Unannounced seating change....	Milosdad	Delta Air Lines Complaints	10	Jan 10, 2011 7:20 AM
Reservations Premium seat assignments	noclot	Delta Air Lines Complaints	4	Oct 12, 2008 5:41 PM
Check-in / Boarding Seating assignment	lorna@lornagladstone.com	Check-in / Boarding	2	Sep 16, 2008 6:19 PM
Customer Service Multiairline trip, disability seating	toxindoc	Customer Service	2	Jun 5, 2008 9:03 PM
In-flight Issue Seating	comchest	American Airlines Complaints	0	Aug 26, 2007 5:18 PM

All times are GMT. The time now is 9:05 PM.

Check-in / Boarding How do they come up with the seating assignments?

About Us

AirlineComplaints.org

Advertising