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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

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Canceled / Delayed / Overbooked Nonstop flight becomes a 1 stop flight - UA265

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Nov 10, 2009, 6:40 PM

VJ Rao

Join Date: Nov 2007

Posts: 4

Hi all,
Thanks for the advice and the help. I am still in Australia, but when I get back to the States, I will be pursuing some kind of remediation from United. As for the 2 separate tickets -- I bought them just as jimworcs said below. Even though United does fly to Australia, I would MUCH rather fly Qantas (even though I wouldn't be earning Star Alliance miles). The service and staff on Qantas is significantly better than United, and I couldn't stand the thought of being stuck on a United flight for 14 hours from LAX-Sydney.

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Canceled / Delayed / Overbooked Nonstop flight becomes a 1 stop flight - UA265

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