[PHXFlyer]

Originally Posted by jimworcs

Phx.. I am mysified by your suggestion as to who else was rude. Perhaps you would like to enlighten us and tell us where the others were rude also?

Originally Posted by mmiakisu

Need less to say I was speechless and disgusted by Dana's behavior. I told her I was in the medical field and she shouldn't be in customer service since she doesn't want to help her customers. She then said she was going to count to 3 and if I said a word she was calling security.

If you have an issue with a "front line" employee it is acceptable to speak with a supervisor or write a letter to customer service to report the behavior of said employee. It is not acceptable (and, in my himble opinion, downright rude) to tell an employee "you don't belong in this linbe of work." Rude, rude, RUDE! If you find yourself in a situation where you think you are not being treated appropriately then DON'T STOOP TO THEIR LEVEL! This action by the OP demonstrates that she herself was rude and possibly her behavior towards this employee contributed to the situation.

And a note to the OP. So-called "emotional assistance" animals are a **** OF ****! If your poor old mother can't survive the rigors of travel without "fluffy" then she either needs better meds or she should just STAY HOME!