[The_Judge]

Originally Posted by jimworcs

Where does it say that it was an "emotional assistance" animal? There are many people with disabilities who use service animals for a lot more than just "emotional assistance". Alerting the owner of danger, detecting an oncoming epileptic fit, picking up things and giving them to the owner, and the classic guide dog for the blind. All perfectly legitimate to travel with.

My mistake if it's not. I just saw the term service/therapy animal used twice by the OP and made the conclusion of emotional. Could be wrong.

Originally Posted by jimworcs

Troy... why should agents not be accountable for their behaviour? Why not post the names of people who behave inappropriately? If the OP is lying it gives the agent a perfect remedy to sue in small claims. If it is truthful, it could have 3 benefits. One, it alerts the travelling public to beware of Dana McGrath. Two, it may alert Dana McGrath to the fact that her actions are noted and could have some "chilling" effect on her obnoxious behaviour AND three it could expose a pattern of behaviour where others come out of the woodwork and give their experience.

Nowhere did I say they shouldn't be held accountable. Giving your first name or employee number is sufficient for the company to easily locate the person being named in a complaint. For a poster to come online and give a full name of an airline employee while also saying who they work for and it what city could be dangerous. I know I wouldn't want my personal information given out over the internet.
To comment on your reasons you gave, if I may, if the agent wants to defend him/herself in court, it would be done so by the company. A court could easily conclude by first name that his was the same person the OP was talking about by work records and documents the OP wrote online.
The other end of it saying if it's truthful.....1. The traveling public, believe it or not, doesn't come on websites and look for complaints that have happened in the cities they will be traveling from, to and through. So having the last name won't help them steer clear. Even if they did, what would they do if they enountered such agent, ask for a different one because they read about the "bad" agent?? 2. It will have little effect on the agent as the airlines had very little discipline (when I was there) to offending employees. May have changed but there is no "chilling" effect that I experienced. 3...This one I agree with but a last name is not necessary to do this. First name, city you're in and date traveled is more than enough to identify someone.