[mars6423]

thats wierd, my family friend and I booked a flight through continental using miles to go from EWR to SLC (salt lake city) in march for some skiing and while he is in business/first i am in economy/coach (the flight is on delta....booked before continental joined the star alliance which is a great alliance) and everything went smoothly for both of us, i am now happy that they switched to the star alliance since i mainly fly with them, Singapore Airlines, Lufthansa, so i have alot more points with them.......i stayed away from one world and all the others, i mainly fly international

yeah i know that there are ALOT of restrictions but your attempted reservation is a while away and as you said there are alot of open seats so there shouldn't be a problem, granted it is a popular route where they make money on but you have earned those miles by flying with them and being loyal, they should understand that and cherish that your willing to stay with them, but they offered no help and basically said F You go somewhere else your miles are no good here......Jeff didnt look like he tried to keep you as a customer at all, to me that letter says that your not worth my time go find another airline i dont care about customer service

i know that their redemtion plan is crazy and one sided, they let you use it on some routes and not others and they wont make exceptions even though there are alot of seats left, you would expect them to try and assist a loyal customer but i guess not

im sorry bout the inconveniance, but i would switch airlines as it seems they dont care about you, only your money

my suggestion is if you want to get to hawaii without paying and you still have miles left then see if you can go in economy even though you would rather be in business and see if you can upgrade on points at the airport