[pattyk]

To whom it should concern,

My daughter Nicole is in Tennesee at this moment after getting on a flight out of New Orleans early this am to Dallas Fort Worth and her flight from DFW to NY was either put out of service is what Marvin Daniels told me, however the leader of the group (of 14) tells me the flight left Dallas on it’s way to Atlanta. Flight 720 was to leave DFW at 10:45 am.

The offer of Marvin Daniels of $100 and a vochure for $10 for dinner which I told him was completely unacceptable, turned into $100 American dollars and where in the airport to do eat for $10 after being delayed over 12 hours?

I am requesting a refund of $304 for the entire group, none of them will be using any American Airlines gift certificates to fly – the last airline we will use.
If I can not request this for the group, I am demanding it on behalf of my daughter who will now get back to college in CT at 3am instead of 1-2 pm.

I spoke with a very rude Diane who would not tell me the email address but rather no one is working today who can help and I need to go navigate your website and email customer relations. Her manager Norma did the same prior to wishing me a good day and hanging up on me.

I will be contacting the FAA if you do not resolve yourselves until each student receives a full refund from American for their wasted day.

I expect a call or email back with a resolution today.
I can not believe anyone is available to help, if you are flying today, customer relations should be working today.
I will be up until 2am waiting for their safe return, I can not believe how your airline has handled this matter.
Never fly American!


Sincerely,

Patty K


pattyk@nycap.rr.com

[pattis]

First of all, I do hope that you realize this is a public forum not an AA affiliated sight. Yours is a very confusing letter. Who the H is Marvin Daniels??? If your daughters' flight from DFW went to ATL instead of NY, how did she get to Tennesee?? It sounds as though she eventually made it out of DFW on her way to (not quite sure??? CT maybe) I do agree that a $10 voucher for food is not very much especially in an airport. However you gave no reason as to what the delay/ cancellations were for. I can tell you right now, there is no way they will refund $$. 12 hours later, at least she will still get home....late, yes...inconvienienced, yes. Refund...very unlikely.

You can demand all you want but this is not a place where any action towards AA will occur. Customer relations....I have no clue about that. I am sure there is a help desk that you can talk to someone. Also sounds as if the original flight was cancelled and AA did what they could to get her and others to their destination. It's not as if they let them stranded overnight somewhere with no place to stay. Contacting FAA will not help you get any $$ back from them either. Just because that portion of the flight was cancelled...do you know why? You are probably not even sure that particular aircraft went to ATL. Even if it did, maybe they crew was timed out, or near it. S*** happens when you travel, don't be so quick to jump to conclusions about what "somebody" might have heard.

[AirlineComplaints.org]

Originally Posted by pattis

First of all, I do hope that you realize this is a public forum not an AA affiliated sight.

You can demand all you want but this is not a place where any action towards AA will occur.

pattis, you do not seem to grasp the nature of AirlineComplaints.org.

Travelers are specifically invited to post Complaint letters that have been sent to the airlines and to follow-up on the airlines' response in order to make the complaint process open and transparent and to keep the public informed. This openness puts added pressure on the airlines to not only respond to their customer, but to do so in a manner that is fair. If they do not, the public will find out about it via this site.

Therefore, there is no need to keep reminding people that the airlines are not affiliated with this site, since it is not they who are the ones having difficulty understanding the nature of this site.

Thank you,
AirlineComplaints.org