[fine1956]

,Your analysis is ridiculous,save it, there was absolutely no "customer"servide here. It was greed, pain and simple.

Originally Posted by PHXFlyer

The PVD to EWR flight was scheduled to depart 5:10 PM and arrive 6:48 PM to connect to the EWR to SFO flight scheduled to depart @7:40 PM. So you had an original connection time of 52 minutes which isn't ideal but do-able in a pinch. Continental's website shows the PVD flight departed 6:19 PM a full hour and nine minutes late. That delay ate up your connection time. The flight actually arrived in EWR @7:28 PM. Since the SFO flight was scheduled to depart @7:40 they would have closed the flight for boarding @7:25 while the flight from PVD was probably still taxiing to the gate.

So many times we hear of people flying to the hub only to miss the flight and be stuck for hours, overnight or even days before they can get another flight to their destination. For once an agent at the originating airport was proactive, saw that you'd likely mis-connect in Newark and re-booked you to avoid that hassle. But now you are complaining about the agent's actions? What more did you want?

I also don't understand the need for a hotel. Was PVD your starting point or were you returning home from PVD back to SFO? If it was your return then had you flown to Newark and mis-connected you would have paid for a hotel there anyway. I'm sure the hotels in PVD are a bit less expensive than in EWR.