[dunigan]

I am trying to contact american airlines for two days to get a refund due to emergency surgery and no one will answer the phones. with the problems they are having right now they should have a hand full of employees taking other calls from customers.

[Carolyn49MD]

Good luck they suck !

[narverud]

retracted per request

[David Otto]

best info ever. been trying for weeks to get service from AA and nothing. Been filling out forms faxing complaints and nothing. Emailed everyone on this list and had a voucher with 24 hours. BEST EVER

[tonic123]

David,
Probably, u'll get the weirdest reply or u will get an automative return resposne. Expect the unexpected....or rather...dont expect anything
Goodluck mate

[complaintventures]

Honestly, the only way to get your money back is to write a complaint letter, go around their customer service department and write directly to a senior executive. Here are three tips that have helped us ensure that our letters got taken serious.

1. Address it – by name and title -- to the company’s top official. SOMEBODY (an assistant) will read it. If your complain has merit, it will usually be acted on. (This assumes the company cares; some companies don’t.)

2. Type it neatly. No handwritten letters. No e-mails.

3. Establish that you have a relationship with the company in the first sentence or two… and that the company “let you down.”

[AA_Robbed_Me]

My name says it all.

[airhead]

The best way to get a refund is to email or mail the ticket information to AA headquarters along with information about the surgery. It may take a few weeks but if the claim is legitimate, many people lie about circumstances, you should receive a refund, unless you have a nonrefundable ticket. I am not aware of a phone number that waits for passengers to call to ask for refunds. Here is a link

www.aa.com/customerrelations

I hope that helps.