[richjoe]

Originally Posted by Emichelson

The funny thing is, we had seat assigments together already shown on our boarding passes for that flight segment, and then they were changed in DFW. Even the agent there couldn't understand why that happened. The other instance was the fact that they wouldn't even seat us together on a flight when it was obvious that many single travelers were being accomodated and assigned seats as we watched eventhough we were at the gate an hour early and after pleading with a ticket counter agent before that to help us get seats together. You can hide behind any policy you want, but that's just looks bad for bad for customer service, and isn't that what business the Airlines are supposed to be about?

A gate agent can see who made the seat change in the reservation; the gate agent just had to take the time to look in the reservation as it IDs the employee making the change.