Notices

Swiss Air Investigation: Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights. Read more

Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here. Show less

Canceled / Delayed / Overbooked Flight rescheduled for arrival 7 hours late

Tools...

Thread Tools

Display Modes

Jul 23, 2010, 10:00 AM

justme

Delta Air Lines Employee (NOT OFFICIAL REP)

Join Date: Jul 2009

Location: ATL

Posts: 257

Quote:

I think Justme is keeping his head down

I've been on vacation this whole month... Honestly, I think I'm just going to stay on a permanent vacation from this TOXIC website. It does me no good to explain to people why something happened when they don't care to hear the answer. I'm wasting my time typing. I would be better off sitting in first class to somewhere tropical. Matter of fact, my flight leaves in a few hours. Keep complaining Jim, I'm sure someday it will do some good.

__________________
I think Bigfoot is blurry, that's the problem. It's not the photographer's fault. Bigfoot is blurry, and that's extra scary to me. There's a large, out-of-focus monster roaming the countryside. Run, he's fuzzy, get out of here.
- Mitch Hedberg

Reply With Quote

« Previous Thread | Next Thread »

More options...

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Posting Rules
You may not post new threads You may not post replies You may not post attachments You may not edit your posts BB code is On Smilies are On [IMG] code is On HTML code is Off Forum Rules

Forum Jump

Similar Threads
Complaint	Complaint Author	Forum	Replies	Last Post
Canceled / Delayed / Overbooked Flight 1126 ORD/EWR always late	poorpassenger	Flights Canceled / Delayed / Overbooked	6	Apr 27, 2009 5:53 PM
Cops: Man late for flight claims to be air marshal	The_Judge	General Discussion	5	Mar 13, 2009 3:59 AM
Canceled / Delayed / Overbooked Delayed flight to accomodate late NWA employees	Tom Hutchison	Delta Air Lines Complaints	4	Dec 12, 2008 4:05 AM
Canceled / Delayed / Overbooked rescheduled flight	mandy	United Airlines Complaints	1	Aug 20, 2008 1:46 PM
Canceled / Delayed / Overbooked Flight arrived late, missed connection, UA didn't pay hotel	Leung	United Airlines Complaints	0	Mar 17, 2007 4:25 AM

All times are GMT. The time now is 2:14 PM.

Canceled / Delayed / Overbooked Flight rescheduled for arrival 7 hours late

About Us

AirlineComplaints.org

Advertising