[Marco]

In the summer heat of 2002, I sat in an Iberia Airlines plane for fours hours without air conditioning, fans, or a drink of water. The crew did not tell us what was going on or give any indication of when we might take off or at least be allowed to leave the plane. After people started passing out, they opened an exit door to let in some air. Aside from making us sick, the delay caused us to miss a connecting flight. My letters to Iberia went unanswered. I managed to avoid Iberia until last year, when I took a short leg from Madrid to London. On that flight, the surly crew did not even let passengers have a cup of water unless they paid for it.

Communication is not a problem here. I studied literature at the Universidad Complutense de Madrid, and speak, read, and write fluently in Spanish. For me, Spain is the best of Europe. Sadly, Iberia represents the worst of Spain, and of all airlines I've ever flown.