[The_Judge]

I am agreeing wholeheartedly with Jim. Delta isn't and never will take responsibility for anything they do wrong. It's amazing for me to see this now (the company backing the employee) as it never happened when I was employed with this monster. We were left blowing in the wind, the customer would hate us for following the rules and the company would break and offer what we couldn't in the field.

Your best chance is going to be small claims court. Keep all documentation, ie., receipts, tickets, baggage claims, correspondence, etc. and prepare your case. Delta has a history, it seems, of folding at the last minute and you may get a settlement before a court date. Show them you mean business and serve them with papers and maybe that'll wake them up. Best of luck and please come back here to update your progress.