[bridgmane]

Leslie G.
Wilmington, NC 28409

17 April 2007

Corporate Customer Care
Delta Airlines – Dept 980
PO Box 20980
Atlanta, Ga 30320-2980
Fax 404-773-2102

On August 13, 2006, my family was taking Delta for a family wedding. Before we boarded the plane, I blacked out and was having a seizure. The whole family had to cancel the trip because I ended up in Intensive Care at the hospital.

After I was released from the hospital, my husband started to work on getting the tickets taken care of. He spoke with a nice woman named Mrs.. Johnson at Delta in Atlanta, who documented the Medical emergency and waived the penalty fees for changing the tickets. He was told we had until August 31, 2007 to use the tickets.

Now that I am trying to redeem the tickets, I am being told that they expired on February 4, 2007, because that was a year from their purchase date. This is very distressing to me and I feel it is also unjust, as we were guaranteed the tickets were good until a year from the date of the flight, not the date of the original purchase.

I am sending the ticket numbers to you in the hope that this matter can be settled. Please take into consideration that the thought of losing $2,193.20 because of a break-down in communication is hard to take. Thank you for help in this matter.

Sincerely,


Leslie G.


Ticket #’s:

066-217978-1547-5
066-217978-1549-0
066-217978-1543-1
066-217978-1545-3

[Markwood5]

This web site has no connection with Delta what so ever. This web site is for people to vent their complaints only.

[akl]

Yeah, these people thinking they're talking to Delta are driving me nuts.

[AirlineComplaints.org]

Gentlemen,

The logo of this forum clearly states that this forum is not endorsed by Delta Air Lines. Furthermore, we encourage users who have already complained to Delta to simply post their letters here for the world to see so that the public can scrutinize their issue and Delta's response. We also encourage our users to post follow-ups so that the community and the public learns how Delta dealt with their problems and learns from their experience.

No need to keep repeating yourselves. Please offer something constructive to the community or say nothing at all.

Thank you,
DeltaComplaints.com