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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Frequent Flyer Program Flying Blue rip off: Bye bye

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Jul 10, 2011, 2:26 AM

tieum

Join Date: Jul 2011

Posts: 5

Quote:

Originally Posted by A320FAN

Per the rules of flying Blue it would appear that yes you have to pay for any changes. You can try appealing to a supervisor or a manager or to the head of Air France to see if they are will to waive the fees, but they would be the once to make the decision.

Are you an Air France employee?

And no I do not have to pay for any change because I book a "Flex award" ticket that "can be modified free of charge":

Award ticket conditions

There are three kinds of award tickets: Promo Awards@, Classic Awards and Flex Awards. Each kind of award ticket has its own conditions for use:

Promo Awards@ Classic Awards Flex Awards Booking classes All All All 2 Changes No Yes, fee of EUR 45 1 Yes, free Cancellation No Yes, fee of EUR 45 1 Yes, free

1. Prices are in EUR per person
2. Flex Award tickets for Business and First Class seats are available only to Flying Blue Elite members.

Last edited by tieum; Jul 10, 2011 at 2:30 AM.

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Frequent Flyer Program Flying Blue rip off: Bye bye

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