[AliceTong]

On a cloudless day, 9/11/2011, after making the passengers wait over three hours for a flight from Hartford to BWI, Southwest decided to cancel over 10 connecting flights from BWI. I was stranded and could not show up for work on Monday as were customers who needed connecting flights to over 10 cities. This is a lot of people! The reason flights were cancelled was because two runways in BWI were being serviced and could not be used. Southwest knew this fact for as long as BWI told them, which I believe was not days. If SW had shared this fact, I would NOT have gotten a connecting flight through BWI, would I??

As I was waiting in a long line, I heard a SW attendant say to another SW attendant "just tell them (customers) that it is the weather" not the runways. Not telling the truth must also be ok with SW.

You are so right. This is not how I remember SW. They simple don't care about your plight. SW is annoyed that we are panicking!

I am really disappointed with Southwest. It is not special.