[ob1]

Just a quick update on the above...

Despite being given yet another Etihad e-mail address to write to (this time a twitter one), I find that almost a week later, I still have no response. Having almost given up getting any response from Etihad to my original complaint, I called guest services today to upgrade those segments of my journey I still have enough miles for. Big mistake!

I gave up with my first 2 calls, as after being on hold for 15 minutes, I still hadn't spoken to an agent. On the 3rd call, I was told I had come through to the wrong "queue" and that they would get the right team to call me back. They never did. Calling again much later in the day, I finally got through to someone, but they clearly didn't know how to process a simple upgrade transaction, and put me on hold for 15 minutes before I hung up. On my final call of the day - it took the agent 40 minutes to finally process the simple upgrade transaction.

This evening, I thought I would book my seat and my chauffeur for the flight. Surprise Surprise - this part of the website doesn't work and doesn't recognise my booking (despite the fact that when I log on and check my itinerary, the details are clearly there).

Does nothing work with Etihad?!?! At least half of the things I've tried to do on the website don't work, the customer service agents don't know what they are doing, and nobody ever replies to customer complaints by e-mail.

I would encourage anyone reading this to avoid Etihad. Next time I will go back to using Emirates!