[Michael Ainsley]

Buyer Beware when flying with US Air.

This is a heads up to all of you who are thinking of flying with US Air. Last March, we made reservations to fly our family of four on holiday to Spain the end of August. Our son had to back out of the trip. When we cancelled with US Air, we were told that we couldn’t get a refund but the ticket amount was good (for our son only) within the next year. Nothing sent to us – no written confirmation of any type. Well, we are now finding out what knuckleheads we are as we didn’t ask what constitutes a year. We assumed from date of flight. When we called a few days ago to book, we were told no – it’s from date of booking and we are out of luck. And said with just that amount of snarkiness.

Now, we take responsibility for not confirming timing but – we cancelled a ticket/seat that US Air resold as it was a full flight. So US Air has been paid twice for that same seat. And we’ve been told “too bad, not our problem”. Seems like a real racket.