[Chenomenka]

Worst airline ever! After a very frustrating conversation with a "supervisor" in your customer care department, my situation has come to this: After a suggestion from a SWA agent to voluntarily cancel our tickets due to a snowstorm back in January (no departure/cancellation info available the night before), I now have unused travel which expires in August. We are travelling in September. I called to extend our tickets to the end of September but was told I'd have to wait until our tickets expire. Great, now I have to book when the fares increase, and not only that, there will be a fee of $75 p/p deducted from our unused travel. So not only will I be paying more for booking closer to the date, I will also be losing $150 of my travel money and was told nothing could be done about that. Screw me once, screw me twice, screw me three times, Southwest! Shame on you and your horrible customer service and your complete lack of willingness to help!