[jingerson]

I bought round-trip tickets to Peru for my husband and son in January. Just last week (end of July) I pulled up the itinerary online and discovered the return date had been changed to 3 calendar days later, from August 30 to Sept. 2. My husband and son were less than 2 weeks from their travel date when we discovered the change. Spirit never notified us. I called and spoke to a representative. She offered to change the travel date but there were no seats available on any flight, even 3 days before our original return date. She told me that all Spirit flights out of Lima had been canceled for the entire 3 days from Aug. 30-Sept.1. Shouldn't the airline compensate us for the extra lodging and other expenses for those 3 days?

[jimworcs]

Sadly with the DOT asleep at the wheel, they can do this, and do it so regularly. Spirit is not a serious airline... Only backpackers can use an airline like this. They model themselves on Ryanair in Europe, but they are even worse....at least Ryanair provide a reliable schedule.

[jingerson]

Okay, thanks. I'll probably complain to their customer service department anyway. Maybe someday they'll listen to one of us. I did find an excellent website on how to complain about such things. Am I allowed to mention it in this forum?

[jimworcs]

There is a link to the DOT to file a complaint on the quick links on this forum. Spirit pride themselves on not offering anything more than a refund or re-booking on the next available flight...and NOTHING else....