[rsevenic]

When I get an email from CheapOair, it is typically by a representative new to me, as if the case is being passed ever onward. Is it a delaying tactic, incompetence, or for some reason yet to be revealed. I try to keep the exchanges via email so there is a trail of some sort. Here is the most recent email exchange (Jan. 29, 2014 - you'll note I'me getting grumpy in my reply):

From Kimberly Zapala of CheapOair:
Dear Richard,

My name is Kimberly from CheapOair. I am working with the airline to get the fees refunded. I am in need of the medical documents that stated that you have that shows you needed to return early. I am working diligently to get this done as fast as I can but the airline needs the documents to make any decision on this. Once you send them via reply to my email I will let you know that I got them and will then send to the airline,


I thank you for your patience on this and kindly ask for your prompt response.


Warm regards,

Kimberly Zapala
Customer Service Plus Waivers
135 West 50th St.
Ste 500
New York, NY 10020

Direct: 212-634-4112
Fax:212-634-0763

My Reply:
The airline (US Airways) already received and evaluated the medical documentation which I sent to them. They then refunded the money to you (CheapOair). I have, in prior emails, twice sent you the bank transaction numbers verifying the US Airways refund to you. So what you are requesting has already been done. Don't you keep a file on this case?

From the outside, this looks like either

• another delaying tactic by CheapOair

or

• incompetence.

Richard Sevenich