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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

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Air Algerie

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Jun 30, 2014, 2:16 PM

Deafears

Join Date: Jun 2014

Posts: 1

Air Algerie

I travelled with Air Algerie from Algeria to Alicante. Flight AH2004 on 18/3/2014. This was the last flight to my destination Alicante. Therefore Air Algerie are responsible for the loss of my suitcase. Which is still lost and registered with Iberia Handling (PIR) Air Algerie in Alicante Airport are refusing to give me an official letter stating that my case is lost and I have not claimed any compensation from them.
I have written to numerous email addresses to the airline with no response. I had an appointment at Alicante Airport with the boss of Air Algerie who was rude and refused to give me this confirmation of the lost suitcase.
My insurance company are refusing to compensate me until I send them this letter. This is causing great distress, and I cannot understand why Air Algerie will not give me this letter.
Has anyone else had this problem or can recommend my next step, or what to do?

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