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#15
Dec 14, 2014, 10:18 AM
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THE NIGHTMARE CONTINUES
As advised by Etihad feedback and determined not to travel Etihad, I contacted the local etihad office in Kuwait. The person told me that now the ticket is non-refundable and only it can be changed to a new date. However, this is in variation to originally mentioned by the call center when we had called them on the original date of travel. They had clearly mentioned that by paying KD 176 (30% of fare) each for every ticket as cancellation fee, the remaining amount can be refunded. And this is a recorded talk. So now I am struck again and the nightmare continues. As either the Kuwait office is not aware or not trained on the terms and conditions or the call center people were bluffing. Either way I am the person who had to bear it. NIGHTMARE CONTINUES !!!!!! |
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