[niro]

Hello,
I have booked a non-refundable ticket for my family and myself from London to Srilanka in Etihad airlines on 20th Feb 2015.
We have booked the tickets through an agency - Lycafly (Travel Dates: 12th August 2015; Return - 1st September 2015).

While booking, I missed out one letter in my first name .(It should be GNANATHARSHINI but somehow the name misspelled to GANATHARSHINI).
I've been calling both the airlines hotline and the agency's hotline to resolve this issue over the phone, but in vain.
Both the customer care keep stating that the ticket has to be cancelled and the money will not be refunded. My agent said he put remark and the passport number on the ticket but he also said that airlines said that, they can't guarantee.
This flight is really important to me and my family, and I cannot afford to make another booking but I am more than willing to pay small penalties.
I'm hoping that someone from Etihad airlines would notice this issue and resolve it for me without a cancellation

Any help is appreciated.