[abdul]

Hello,

TO WHOM IT MAY CONCERN

Reservation Code: FSOZDH
Issue Date : 27Feb2015
Issuing Airline: ETIHAD AIRWAYS
Ticket Purchase : Etihad[dot]com

My Name Is Abdul Fazmin.

My wife called Customer care ( 800 85 00026 ) on 25th May 2015 around 9.30 Pm (saudi time) to change date of the flight to 13 July 2015

Etihad Customer care Agent Name : FIRAZ

We ask how much we have to pay the changes.

FIRAZ said we have to pay additional SAR3,859.00 which is crazy and unacceptable because if we were to purchase new ticket at that time, the price is only SAR 3,0++.00.

Why would we pay another SAR 3,859 on top of SAR 2,0++.00 ( which we had paid before) for an ECONOMY CLASS!

So, we could not accept and we cancelled everything and this agent FIRAZ gave us an open ticket.

But before that, AED 3,410.00 has been deducted from my wife's credit card without our permission.

He said the amount will be transferred back within 72 hours but until now, we have checked there is no changes in the credit card statement.

I have called Customer care again today regarding this issue but they seems have no interest in solving this matter.

This poor customer care and misleading information from this agent name FIRAZ making us disappointing and we might not consider using Etihad again in future vacation.

--
Regards,

Abd Fazmin

Mobile: +966 54 7030 805

[Etihad Representative]

Dear Abdul,

Thank you for your email.

First of all, we recommend you to remove your personal details on the public forum due to data privacy.

We will be sure forwarding your request to the relevant team and chase up the case status. We feel really sorry for your frustration and please bear with us to get a resolution.

Thank you for your patience.

Best Regards. *JS

[abdul]

Hi,

I would like to know the progress on this issue.

IF your call center record the conversation of phone calls, please investigate the recorded conversation ASAP.

Attached here are proof of Credit Card Charge.

[Etihad Representative]

Dear Abdul,

We will liaise with the reservation team and we recommend you again to delete the personal details here again for data privacy.

Our concerned team will look into your issue and we will keep you posted once we heard more from the team.

Thank you. *JS