[medasatyam]

Hi
We (myself, my wife and 2 children) have traveled from Muscat to Munich via Abu Dhabi by Etihad flight no.EY3 on 18th July 2015. During the transit at Abu Dhabi, our luggage was missed (not loaded into the flight). When we enquired with Etihad at Munich Airport, they said the luggage will be brought through the next flight next day. We have total 5 bags, out of which they have delivered 1 bag on 19th July 2015 and remaining 4 bags on 20th July 2015.

We have suffered a lot as we do not carry any clothes in our hand luggage. We went to Munich as a vacation trip & planned to go to Austria and Switzerland from Munich. We have booked several tour packages from there. Because of missing of luggage, out total trip got upset and we have cancelled many tours. We lost valuable time and money due to delay in delivery of baggage.

After coming to Muscat, we informed at Etihad office for compensation. But, no compensation is received so far.

Please help us.

Meda Satyanarayana
Muscat

[Etihad Representative]

Hi Meda!

Sorry to hear about the inconveniences caused by your missing baggage. Sure, you can claim your expenses with us and give us your feedback on your experience. Our baggage team will have a look at this and assist you further. You will kindly need to submit all your details including receipts and booking reference to baggageclaims@etihad.ae. *JP