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Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Reservations Racket to make you pay for purchasing ticket with UA agent (for $25)

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Sep 27, 2015, 1:21 AM

Jill Tucker Jill Tucker is offline

Join Date: Sep 2015

Posts: 1

Racket to make you pay for purchasing ticket with UA agent (for $25)

I tried for over 1.5 hours to purchase a ticket online. I kept getting an error message saying that my billing address was too long: over 35 characters.
1) it was not too long and not over 35 characters
2) even so, I changed it and shortened it
3) by not being able to purchase online, you may have to purchase through an agent, costing $25.

No luck. None of the changes worked. Clearly a website glitch.

I called UA (long distance - from Hong Kong, where I live). Twice I got connected with web assistance, and twice the line went blank. Hung up on me.

The third time I called, I was understandably angry and the UA agent herself hung up on me! The 2nd and 3rd times I had asked for a supervisor.

Finally, the 4th time I called I got a decent agent (named Alex - a Filipino man) who purchased the ticket for me at no charge. But I have wasted the better part of a morning and will definitely avoid using UA if I can.

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Reservations Racket to make you pay for purchasing ticket with UA agent (for $25)

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