[Mohammadbari]

Have flown emirates and Qatar and in any issue, especially to members they have been apologetic and have compensated with various perks. This shows they care for their frequent flyers and loyal customer. Etihad seems to care about ppl from certain background whether your and in the lounge, asking upgrade or have a special request, it gets attention if a westerner asks.. Sorry this is the hard fact about this airlines and if you agree please post your problems...

[Etihad Representative]

Hi Mohammadbari,

thank you for getting in touch with us via this forum. We're sorry to hear you feel you have been mistreated.

The fact that you feel this way, is not acceptable and we would like to apologize for the same and assure you that it was never our intention.

Would you like us to look into the matter in more detail? We would like to assist. Please send us the details of your experience and your booking reference to ********************** *JP

Originally Posted by Mohammadbari

Have flown emirates and Qatar and in any issue, especially to members they have been apologetic and have compensated with various perks. This shows they care for their frequent flyers and loyal customer. Etihad seems to care about ppl from certain background whether your and in the lounge, asking upgrade or have a special request, it gets attention if a westerner asks.. Sorry this is the hard fact about this airlines and if you agree please post your problems...

[Mohammadbari]

Originally Posted by Etihad Representative

Hi Mohammadbari,

thank you for getting in touch with us via this forum. We're sorry to hear you feel you have been mistreated.

The fact that you feel this way, is not acceptable and we would like to apologize for the same and assure you that it was never our intention.

Would you like us to look into the matter in more detail? We would like to assist. Please send us the details of your experience and your booking reference to ********************** *JP

JP
Why do I need to write to another email to explain my experience. You can easily find my name in you Etihad Gold guest list and my itenary will be there. I don't know think writing to another communication channel of yours will help in any way but just you are introducing layers to complicate the matter. Unless you have some compeling reason to convince me!! Already wrote to your Etihad Gold Guest email and I get same to write to another email (not even the one you gave). So you see you guys need to get your act right.

[Etihad Representative]

Originally Posted by Mohammadbari

JP
Why do I need to write to another email to explain my experience. You can easily find my name in you Etihad Gold guest list and my itenary will be there. I don't know think writing to another communication channel of yours will help in any way but just you are introducing layers to complicate the matter. Unless you have some compeling reason to convince me!! Already wrote to your Etihad Gold Guest email and I get same to write to another email (not even the one you gave). So you see you guys need to get your act right.

Hi Mohammadbari,

We can understand this must be frustrating and you are right, you shouldn't need to resend your complaint again. However, unfortunately we don't have your Etihad Guest number or your email address, which would help us locate your complaint in our system. If you send your complaint to ********************** we can immediate lodge a formal complaint for you. *JP

[Mohammadbari]

Originally Posted by Etihad Representative

Hi Mohammadbari,

We can understand this must be frustrating and you are right, you shouldn't need to resend your complaint again. However, unfortunately we don't have your Etihad Guest number or your email address, which would help us locate your complaint in our system. If you send your complaint to ********************** we can immediate lodge a formal complaint for you. *JP

My guest number 100095294272

[Etihad Representative]

Originally Posted by Mohammadbari

My guest number 100095294272

Dear Mohammadbari,

Thank you for replying and we will ask our Guest Relations team to look into your issue and they will be in touch with you accordingly.

Best Regards. *JS