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| Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above. |
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#2
Jan 11, 2016, 7:38 AM
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Philippine Airlines (PAL) verbal confirmation of a flight, that never was...
https://youtu.be/01o2abIuzmQ
It's been ten days since the conclusion of my trip. Here's the short version (sans the damaged baggage): 1. My flight was rescheduled without notification from PAL (my wife and toddler's tickets were unchanged. 2. Over 3 hrs on the phone & I was finally able to bump our flight forward by 24-hours (greatly appreciated). 3. Received verbal & email communication, stating that the 3 tickets were confirmed; here's proof: https://youtu.be/01o2abIuzmQ. 4. PAID PAL AN ADDITIONAL $20/SEAT ON THE FLIGHT THAT WE APPARENTLY DIDN'T HAVE SEATS ON. 5. Checkin-in at SFO took 3+ hours (with 6 balikbayan boxes, 3 carry-ons, and a restless 3 y.o. in tow). Ms. Aileen M. (SFO PR; absolutely fantastic, I credit her with saving our trip), had to call PAL reservations to fix the mess left by the phone agent not taking a few more minutes to reissue our tickets when our itineraries changed. |
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