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Swiss Air Investigation (Dec 2025): Swiss Air is currently under investigation by AirlineComplaints.org for serious violations of passenger rights including but not limited to abandoning passengers at foreign airports; causing negligent delays that result in missed critical connections, particularly impacting travelers attending funerals; providing dishonest assurances through flight staff; failing to manage visa-related issues, leaving travelers stranded in untenable legal situations abroad; mishandling luggage containing essential medications; providing inadequate support for grieving passengers; refusing to offer readily available alternative flights; ineffective communication; causing emotional distress to affected passengers; poor coordination with partner airlines; systemic breakdowns in global phone-based customer support; technical failures on their lost luggage website; ignoring customer complaints; and breaching their fundamental duty of care to passengers.

Swiss Air Investigation Update (Feb 2026): Due to observed Swiss Air behavior, this investigation is escalating for additional serious violations of passenger rights including but not limited to issuing token and bad-faith refunds that bear no reasonable relation to the actual value of unused ticket segments; refusing to reimburse documented replacement transportation costs incurred as a direct result of their operational failures; misrepresenting nominal payments as meaningful refunds; failing to honor explicit written commitments to reimburse out-of-pocket expenses; forcing bereaved passengers to retrieve delayed baggage at their own expense despite being provided with a delivery address; shifting additional financial burdens onto passengers for fuel and transport required to recover mishandled luggage; attempting to substitute legally owed cash compensation with restrictive “goodwill” vouchers; implying that such vouchers constitute adequate settlement of unresolved claims; failing to provide transparent refund calculations or justification for nominal reimbursement amounts; and demonstrating bad-faith escalation handling through repetitive, non-authoritative, template-based responses that avoid substantive resolution.

We are expanding this investigation to the public and requesting feedback from Swiss Air customers here.

Other Airline Complaints If we receive 10 complaints about an airline, we will create a specific section for it above.

Baggage Problems DAMAGED BAG and NO ANSWER OMANAIR

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Feb 8, 2019, 6:31 PM

Ency

Join Date: Feb 2019

Posts: 1

DAMAGED BAG and NO ANSWER OMANAIR

Hi,
I have travelled from toronto to london and then muscat to tehran.
when i received my luggages both were damaged.
after 2 weeks of following up they wanted to reimburse 25 dollars for both luggages. I have emailed all the available emails on site and no answer to any of it.
There customer service is horrible. basically with this offer of 25 dollars for to luggages its an insult to my intelligence.
their airport is very expensive, the prices are almost 3x than usa.
these days you can not buy a wallet for 15 dollars.
both my luggages were hard material and 30 inches even at the cheapest market you have to pay 100 dollars for it.
if you want to save 400 usd for your flight make sure you have to invest that money for a new luggage.

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Baggage Problems DAMAGED BAG and NO ANSWER OMANAIR

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